Postage & Shipping
DELIVERY
We aim to post out all orders within 48hrs on receiving clearance of payments. If for any reason this is not possible an email will be sent. Packages are sent via Royal Mail.
POSTAL RATES
UK
|
Weight
|
Price
|
|
|
1
|
Up to Kg
|
£
|
|
2
|
Up to Kg
|
£
|
|
3
|
Up to Kg
|
£
|
|
4
|
Up to Kg
|
£
|
|
5
|
Up to Kg
|
£
|
|
6
|
Up to Kg
|
£
|
|
7
|
Up to Kg
|
£
|
|
8
|
Up to Kg
|
£
|
|
9
|
Up to Kg
|
£
|
|
10
|
Up to Kg
|
£
|
We post most of our items outside of the UK but reserve the right to refuse an order or ask for extra postage costs should the package become heavier & costlier than estimated.
Inernational orders:
Postal charges are based on weight and will be calculated automatically at checkout but if you need further details or encounter a problem at checkout please contact us . USA customers should contact suzanne@hennaherbals.co.uk
RETURNS
Due to obvious Health, Safety and Hygiene issues we are unable to offer returns on cosmetics once opened; but if the item is unopened, unused and in fully resalable condition you can return it for a refund or an exchange. In the instance of an exchange the cost of postage must be met by the customer.
Returns are accepted within 7 days of receipt. In the first instance please email. Returns should be sent in the original condition, unopened and unused. Returns are the responsibility of yourself therefore proof of posting is reccommended, this can be obtained at the post of office at the time of posting and is free of charge.
A full refund will be given after receiving the returned goods less the P&P which is not refundable.
This does not effect your statutory rights. A full refund with p&p costs will be refunded for faulty goods.
